Terms and Conditions

1. Detailed description of goods and/or services

Mossel Bay Tourism is a business in the Tourism industry that promotes the greater Mossel Bay municipal area.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of email.

3. Export restriction

The offering on this website is available to South African clients only.

7. Return and Refunds policy

The provision of goods and services by Mossel Bay Tourism is subject to availability. In cases of unavailability, Mossel Bay Tourism will refund the client in full within 14 days. Cancellation of orders by the client will attract a 15 % administration fee.

7. Customer Privacy policy

Mossel Bay Tourism shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

6. Payment options accepted

Payment may be made via Visa and MasterCard.

7. Card acquiring and security

Card transactions will be acquired for (Your Company) via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by (Your Company) separately from card details which are entered

by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South

Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Mossel Bay Tourism takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Mossel Bay Tourism chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Mossel Bay Tourism may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Mossel Bay Tourism NPO (Non Profit Organisation) based in South Africa trading as Mossel Bay Tourism and with registration number 2002/022284/08 and VAT #4390203851

14. Mossel Bay Tourism contact details

Company Physical Address: Cnr. Church & Market Str. Mossel Bay


Email: accounts@visitmosselbay.co.za

Telephone: 044 691 2202

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